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Connection error in the Lab (outgoing)
Troubleshooting
7
14 Nov
Unable to access JupyterLab
Troubleshooting
3
28 Oct
In the snapshot files, are there some file blocks that do not contain the 'PartType5' dataset?
Troubleshooting
2
15 Oct
ValueError: numpy.dtype size changed, may indicate binary incompatibility
Troubleshooting
3
7 Oct
Strange result when trying to use SubhaloParent in TNG100
Troubleshooting
6
5 Oct
Can't login to JupyterLab Server
Troubleshooting
6
23 Sep
Only downloading certain fields - chunk filesize for "full" TNG100 snapshot still significantly bigger than "mini" snapshots
Troubleshooting
4
15 Aug
Installing EXP in JupyterLab
Troubleshooting
3
9 Aug
Error 302 while downloading Groupcat
Troubleshooting
3
20 Jun
OSError: Unable to open file
Troubleshooting
4
30 May
Discrepancy in 2D-Density Projection Alignment (imshow origin/transpose)
Troubleshooting
3
15 Apr
ERROR 403 and 503 while downloading snapshots/cutouts (busy)
Troubleshooting
12
1 Mar
Problem with wget to get the MW/M31 files
Troubleshooting
2
24 Nov '23
question on linking tree subhaloID to subfindID
Troubleshooting
2
1 Nov '23
The kernel keeps restarting after recent update
Troubleshooting
9
12 Sep '23
Issue with Illustris tutorial: error fie not found
Troubleshooting
18
4 Aug '23
API not downloading all the PartTypes/parameters
Troubleshooting
2
25 Jul '23
how to install trident
Troubleshooting
6
21 Jul '23
Unable to open file error (path issue)
Troubleshooting
2
19 Jun '23
Could not construct treePath from basePath = './Illustris-3/output/'
Troubleshooting
6
6 Jun '23
Data download not working for some FoF catalogs
Troubleshooting
3
18 May '23
Gas Fraction and Number of Mergers
Troubleshooting
2
22 Apr '23
Some Merger Trees Unavailable
Troubleshooting
2
10 Mar '23
Server connection error, Invalid response: 503 Service Unavailable
Troubleshooting
4
19 Feb '23
400 Client Error: Bad Request for url: xxxx
Troubleshooting
9
15 Feb '23
Incorrect computation of Group_M_Mean200 in TNG100
Troubleshooting
7
7 Feb '23
AttributeError: 'str' object has no attribute 'content'
Troubleshooting
4
5 Feb '23
Identifying a disk galaxy
Troubleshooting
11
29 Dec '22
requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(54, 'Connection reset by peer'))
Troubleshooting
3
20 Dec '22
Unit of the HI mass given by Diemer et al.
Troubleshooting
7
4 Dec '22
TNG100 snapshot099 loadSubhalo error
Troubleshooting
2
30 Nov '22
Proxy Error
Troubleshooting
2
17 Sep '22
500 Server error when downloading cutout files
Troubleshooting
3
8 Sep '22
Cannot get into Jupyter Workspace
Troubleshooting
2
9 Aug '22
JupyterLab workspace error 500
Troubleshooting
3
5 Jul '22
ERROR 404 when retrieiving TNG100-1-Dark content
Troubleshooting
7
10 May '22
Issue with stellar mocks in the 'Visualize Galaxies and Halos' tool
Troubleshooting
4
22 Apr '22
Visualiser stating input error on website
Troubleshooting
4
22 Apr '22
Jupyter-lab crashes when trying to open a massive snapshot
Troubleshooting
3
21 Apr '22
Error 505
Troubleshooting
2
15 Apr '22
Particle data of subhalos are all zeros
Troubleshooting
5
11 Apr '22
Unable to open halo catalog (file read failed)
Troubleshooting
8
30 Mar '22
erro with JupyterLab
Troubleshooting
4
21 Feb '22
[Update: false alarm] [Bug report] Coincidentally found a damaged data file of a subhalo in TNG50
Troubleshooting
3
12 Feb '22
Nested asn1 error (SSL HTTPS error in Lab)
Troubleshooting
3
7 Jan '22
Saving cutouts from TNG50-2 subhalos
Troubleshooting
3
2 Jan '22
plotting with Julia in Jupyter Hub (and its terminal)
Troubleshooting
4
16 Dec '21
Visualising subhalo descendants
Troubleshooting
5
8 Nov '21
Certificate issues with wget downloads for TNG100-1
Troubleshooting
2
6 Oct '21
Comparison of average density to theory
Troubleshooting
5
20 Sep '21
Error about Task 10 in Web API Documentation
Troubleshooting
4
24 Jun '21
Black Holes linked to Subhalos
Troubleshooting
2
25 May '21
Simple question about retrieving simulated 'galaxy catalogues'
Troubleshooting
3
12 May '21
Running TNG50-4 initial conditions
Troubleshooting
7
11 May '21
Unexpected zeros in TNG100-1/simulation.hdf5?
Troubleshooting
1
30 Apr '21
Jupyter Labs Interface Timing Out
Troubleshooting
2
30 Mar '21
TNG50-1-Dark SubLink tree(s)
Troubleshooting
2
1 Mar '21
Download File Folder From Jupyter Workspace
Troubleshooting
4
15 Feb '21
Server Error 500
Troubleshooting
2
31 Jan '21
Bad file descriptor
Troubleshooting
2
14 Jan '21
numMergers Index Error
Troubleshooting
10
17 Dec '20
meaning of id in loadTree function
Troubleshooting
6
13 Oct '20
BH Mergers Supplementary Catalog
Troubleshooting
3
8 Oct '20
Using API on TNG100-1-Dark
Troubleshooting
9
21 Aug '20
version discrepancy for numpy, astropy
Troubleshooting
2
3 Aug '20
Sersic profile in subhalo images (TNG-100)
Troubleshooting
2
29 Jul '20
API Server Down?
Troubleshooting
6
13 Jul '20
Subhalo IDs
Troubleshooting
10
11 Jul '20
Load halo from snapshot
Troubleshooting
2
26 Jun '20
Loop using API not saving full particle data in request
Troubleshooting
3
29 May '20
TNG Download Errors
Troubleshooting
3
16 May '20
SubhaloFlag field in groupcat
Troubleshooting
3
23 Apr '20
how to recover GFM_StellarPhotometrics
Troubleshooting
4
2 Mar '20
502 Server Error
Troubleshooting
3
28 Feb '20
No Kernel in JupyterLab
Troubleshooting
4
9 Feb '20
Failed: Bad file descriptor / unknown error
Troubleshooting
8
24 Oct '19
ERROR 500: Internal Server Error upon downloading parent halo cutout from TNG300-1
Troubleshooting
6
24 Sep '19
403 forbidden
Troubleshooting
3
12 Sep '19
Download error 500
Troubleshooting
2
29 Aug '19
Problem with API example scripts
Troubleshooting
5
26 Aug '19
403 ERROR occurred when downloading "snap_ics.hdf5"
Troubleshooting
3
16 Aug '19
Download EROOR 404
Troubleshooting
5
19 Jul '19
500 Server Error when trying to access black hole particle information
Troubleshooting
3
10 Jun '19
Problem with downloading the group catalog
Troubleshooting
3
1 May '19
Issue Downloading Snapshots
Troubleshooting
2
22 Apr '19
Error 500
Troubleshooting
3
16 Apr '19
Server Errors on TNG and Illustris Sites
Troubleshooting
2
15 Apr '19
Morphology downloading question
Troubleshooting
2
1 Apr '19
Group Catalog Search - snapshot extraction not working
Troubleshooting
3
23 Jan '19
Error 404 Not Found on all Illustris data
Troubleshooting
2
30 Dec '18
The checksums.txt can not be downloaded
Troubleshooting
2
30 Dec '18
Illustris-1, Snapshot 101, Chunks 147 and 154 Not Available
Troubleshooting
1
7 Dec '18
Error 503
Troubleshooting
2
29 Nov '18
Supplementary Data Catalogs "not found"
Troubleshooting
7
21 Aug '18
wget fails to connect to data.illustris.org
Troubleshooting
2
21 Aug '18
Illustris-3 Snapshots wget download : Error 404 : Not Found
Troubleshooting
3
21 Aug '18
IOError: Unable to open file
Troubleshooting
2
18 Jul '18
500 Server Error when trying to get the main progenitor branch from LHaloTree
Troubleshooting
3
7 Jan '18
info.json files - unable to access Group info / Error 500
Troubleshooting
2
20 Aug '17
"HTTP 500 - Server Error" when accessing Illustris HDF5 snapshot including Gas and DM
Troubleshooting
3
7 Jul '17
403 and 500 server errors
Troubleshooting
3
4 Jul '17
File accessibilty: Unable to open file
Troubleshooting
2
22 Jun '17
Hard failure - unable to download large cutout file
Troubleshooting
3
28 Feb '17
Unable to find 'fof_subhalo_tab_135.0.hdf5'
Troubleshooting
11
29 Nov '16
Problems when downloading snapshot 113 of Illustris-2 :Read error (Connection reset by peer) in headers.
Troubleshooting
4
12 Aug '16
Connection Error for Cutouts (and some subhalos)
Troubleshooting
2
11 Aug '16
"HTTP 500 - Server Error" when accessing Illustris-1-Dark snapshots
Troubleshooting
6
27 Jun '16
program can't access data
Troubleshooting
2
12 May '16
slight problem with groupcat
Troubleshooting
3
29 Feb '16
How to access Supplementary Data Catalogs
Troubleshooting
2
26 Nov '15
NameError: name 'basestring' is not defined in example script
Troubleshooting
3
2 May '15
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